SCFT Digital Service Desk - Mon to Fri 07:30 - 17:30

NHSmail's security questions are being replaced with a user account secret. 

The user account secret is required to verify your identity in certain scenarios. For example, if you need to contact a Local Administrator or helpdesk agent to unlock your account or reset your password on your behalf.

The secret must:

• Contain only letters
• Not be your name or your organisation’s name
• It must be longer than 8 characters
• It cannot be the same as any of your 5 previously registered secrets, if you have set any before

Once your identity has been confirmed by your Local Administrator, they will proceed to resecure your account. On next login, you will be prompted to re-accept the AUP and set a new user account secret.

Further advice: https://support.nhs.net/knowledge-base/setting-a-user-account-secret/